Privacy Policy

1. Introduction

SellerRank ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Amazon marketplace optimization platform and related services.

By using SellerRank, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

• Name and contact information (email address, phone number)
• Business information (company name, Amazon Seller Central credentials)
• Payment information (processed securely through third-party providers)
• Communication preferences and support inquiries

2.2 Amazon Data

To provide our marketplace optimization services, we access and process data from your Amazon Seller Central account, including:

• Product listings and inventory data
• Sales and revenue information
• Order and fulfillment data
• Advertising campaign performance metrics
• Customer reviews and feedback (anonymized)

2.3 Automatically Collected Information

When you access our platform, we automatically collect certain information including IP address, browser type, device information, pages visited, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our marketplace optimization services
• Process transactions and send related information
• Generate analytics, insights, and recommendations for your Amazon business
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent)
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats

4. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for all data transmission
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Encrypted data storage with regular backups

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in operating our platform
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information and improve our services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.